Shipping policy

Effective Date: August 2, 2023

Thank you for choosing EliteJewels! We are delighted to offer you a convenient and efficient shipping process for your orders. Please read our Shipping Policy carefully to understand our processing and shipping times. By placing an order with us, you agree to comply with this Shipping Policy.

1. Processing Time:
Once your order is placed and payment is successfully processed, we will begin processing your order. Our standard processing time is 1-2 business days. Please note that processing time may be slightly longer during peak seasons or holidays.

2. Shipping Time:
After your order has been processed, it will be shipped to your designated shipping address. Our estimated shipping time is 3-5 business days for orders within the continental United States. International shipping times may vary depending on the destination and customs processing. Please note that unforeseen circumstances such as natural disasters, strikes, or other events beyond our control may cause delays in shipping.

3. Order Tracking:
For your convenience, we provide order tracking for all shipments. Once your order is shipped, you will receive a shipping confirmation email containing a tracking number and instructions on how to track your package.

4. Shipping Methods:
We use reputable shipping carriers to ensure the safe and timely delivery of your orders. The shipping method will be determined based on your location and the size/weight of the package.

5. Shipping Costs:
Shipping costs are calculated based on the total weight and dimensions of your order, as well as your shipping address. The shipping costs will be displayed at checkout before you complete your purchase.

6. Delivery Address:
Please ensure that you provide accurate and complete shipping information, including the correct delivery address. EliteJewels will not be responsible for any delays or issues caused by inaccurate or incomplete address information provided by the customer.

7. Customs and Duties (International Orders):
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. EliteJewels is not responsible for any additional charges incurred in customs clearance.

8. Lost or Stolen Packages:
In the rare event that your package is lost or stolen during transit, please contact our customer support team at support@elitejewelsny.com immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order.

9. Changes to Shipping Policy:
We may update our Shipping Policy from time to time. Any changes will be posted on our website, and the effective date will be revised accordingly.

If you have any questions or concerns about our Shipping Policy, please contact us at support@elitejewelsny.com.

Thank you for shopping with EliteJewels!

Sincerely,

EliteJewels Customer Support Team
Email: support@elitejewelsny.com
Website: www.elitejewelsny.com